At SE Healthcare, we are committed to delivering quality products. If you receive a damaged, defective, or incorrect product, we will be happy to provide a replacement.

Replacement Eligibility

A replacement is available only if:

• The product was damaged during delivery.
• You received an incorrect product.
• The product is defective upon delivery.

To be eligible for a replacement, the product must:

• Be unused and unopened.
• Be in its original packaging.
• Be reported within 7 days of delivery.

For hygiene and safety reasons, opened or used healthcare products are not eligible for replacement.

How to Request a Replacement

To request a replacement, email us at smartenterprisescare@gmail.com within 7 days of receiving your order.

Please include:

• Order ID
• Your Name
• Product Name
• Clear photos of the product and packaging
• Reason for the replacement request

Replacement Process

Once we verify your request, we’ll arrange one of the following:

• Reverse Pick-up: If available, we’ll arrange a pick-up from your location.
• Self Return: If reverse pick-up isn’t available, we’ll provide the return address via email.

After receiving and inspecting the product, we’ll dispatch a replacement, subject to product availability.

Shipping Charges

If the replacement is approved due to a damaged, defective, or incorrect product, SE Healthcare will bear the shipping charges for the replacement process.

No Refund Policy

SE Healthcare does not offer refunds or order cancellations after dispatch. We only provide replacements for eligible products that meet the conditions mentioned above.

Contact Us

For any questions regarding replacements, please contact us:

SE Healthcare
Email: smartenterprisescare@gmail.com